Managed Services
JKI Managed services provides the assurance that your mission critical systems are constantly monitored and managed to achieve targeted performance, stability, reliability and availability 24 hours a day 7 days a week. JKI Managed Services is “Your DBA” to service your database and application requests promptly, securely and precisely Managed Services is the best plan for customers who:
Have mission-critical, multiple, complex 24×7 application database environments
Require a quick DBA response during business hours or a 30 minute DBA response during non-business hours to any issue involving mission critical systems
Need direct access to the Remote Services DBA/support Staff of BIAS
Have service level contracts with their customers guaranteeing response or product delivery
IT organizations rated by the uptime capacity
The core business relies on the database systems being supported and has a direct revenue impact potential